Return and exchange

By shopping with Eden and Grace, you agreeing to the following Terms and Conditions. 

Please email us at shopedenngrace@gmail.com for any order related enquiries. We will respond to you within 2-3 working days. All DMs on Instagram pertaining to order related enquiries will also be directed to the above email for efficiency.  

Our return and exchange policies applies only to regular priced merchandise purchased on our official website - edenngrace.com and requested by the original purchasing account. 

Any Eden and Grace merchandise purchased through third parties are not covered under our policies. 

Merchandise purchased with any 10% promo codes are allowed for exchanges. 

Merchandise purchased during sales and/or promo codes with more than 10% discount will not be eligible for exchanges. 

RETURN AND EXCHANGE CONDITIONS 

Any exchanges are to be done within 7 days after receiving your parcel. Any request after the stipulated time frame will not be accepted.

• Merchandise must have all original tags and original clear plastic packaging in resealable condition. 
• Merchandise must be unworn, unwashed, unscented, unaltered, unstained in its original condition. 
• Sales items, discounted items (merchandises purchased during sales,  application of >10% discount codes) and specifically stated non-returnable items are not eligible for exchange.
• Email for request of exchange must be confirmed by us before merchandise is returned.
• Email for request of exchange must include picture of item (front and back).

*Exchanges that do not fulfil all conditions will be duly declined and a fee for redelivery will be required. 

All exchanges will be done via mailing once approved by us. The mailing fee of the return of the parcel to our warehouse will be borne by the buyer for us to ship you a new piece from our end. A new parcel will be mailed out once we have processed your exchange. Unidentifiable returns will not be processed. Strictly no return/exchanges to be done at our warehouse. 

Return methods 

-Local normal postage (Eg. Singpost). Do note that we are not responsible for lost mails in the event the parcel is missing

-Registered postage (Eg. Smart pac, Ninjavan) 

-Express couriers (Eg. Grab, Qxpress) 

RETURN

We currently do not do any returns but only exchanges, we apologise for any inconvenience caused. 

 EXCHANGE

Exchanges are valid for change of size and/or colours on regular-priced items. If item is no longer available, a refund will be offered. 

Your exchange is only confirmed when we give you confirmation via email, no prior reservation of items is guaranteed before our acknowledgement and confirmation.

Mailing fee to mail back item that buyer wishes to exchange will be borne by buyer. A new parcel will be sent out once we have processed your exchange. 

Kindly note that only a one-time exchange per order is allowed. 

Incorrect or Defective items 

We sincerely apologise for any error made with your order. 

Email us at shopedenngrace@gmail.com within 7 days from receiving your order and we will advise you accordingly. 

Email details: 

Your order number : # 

Name of defective item : 

Defect : 

Photograph of defect : 

*Items not deemed as defect will not be reimbursed. 

*Email not received within time frame will not be entertained. I’m

Please refer to the information below to see what constitutes a defect. 

What is considered a defect? 

Overall look of merchandise (when worn) is affected.

Large stains, holes, pills, missing buttons, faulty zippers and sewing errors upon receiving item.

 What is not considered a defect? 

Examples of, but not limited to, other minor imperfections that are unlikely to reduce the overall look of the item will not be considered as defects and hence not eligible for returns/exchanges are: 

-Slight variation in measurements (within our acceptable tolerance of up to 1”) (>1” is considered a defect) 

-Measurements provided on our website are general measurements taken as accurately as possible when item is laid flat. Due to the nature of mass-production, minor variation in sizing is inevitable due to cutting and sewing processes. 

-Loose threads/buttons/accessory and any other reason similar in effect where it is easily rectifiable. 

-Slight variation in representation of merchandise colours due to lighting differences and perception. 

-Placement of prints for printed items as it will differ for every piece due to cut of fabric

-Dirt material or technical markings that can be easily washed off. 

-Small stains on light coloured items that are not at obvious places. 

All other reasons for a request of return or exchange will be considered on a case by case basis.

Eden and Grace reserves the right of final decision in the event of any dispute.